Return & Exchange Policy
Ecolore Fashion and Retail Pvt. Ltd.
At Ecolore, we are committed to crafting products that last — with thoughtful design, quality materials, and care at every step. While we hope you love what you ordered, we understand that sometimes a return or exchange may be needed. Here's everything you need to know:
Eligibility for Return
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You may return products within 30 days of delivery.
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Items must be unused, unwashed, unaltered, and in their original packaging with tags intact.
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Used or damaged items will not be eligible for return, and Ecolore reserves the right to reject such requests.
Return Process
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Raise a Return Request:
Email us at support@ecolorefashion.com or WhatsApp at +91 90361 52346 with your order ID and reason for return. -
Pickup or Self-Ship:
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We’ll arrange a reverse pickup in most locations.
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In areas where pickup is not available, customers are requested to self-ship and share tracking details.
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Quality Check:
Once we receive the product and complete a quality inspection, we will proceed with your request.
Refund or Store Credit
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You may choose between:
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A full refund to your original payment method, or
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A store credit valid for 6 months on future purchases.
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Refunds are typically processed within 7–10 business days of item approval.
Exchanges
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If you’d like to exchange a product for a different size or style, follow the same return process and mention your exchange preference.
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We will ship the replacement once the original item passes the quality check.
Conscious Returns
We kindly ask customers to be thoughtful before initiating returns.
Each shipment — including returns — contributes to carbon emissions and packaging waste.
Ecolore is built on the idea of mindful consumption. Returning less means protecting more. If you're unsure about sizing or product details, our team is here to assist you before purchase.
Need Help?
Reach us at:
📧 support@ecolorefashion.com
📱 +91 90361 52346
Customer support hours: Mon–Sat, 10 AM – 6 PM